CampusAlly

The Office is Closed.
The Bot is Open.

Reduce administrative load by 60%. An AI bot that instantly answers thousands of student FAQs about admissions, exam dates, and fee structures—so your staff doesn't have to.

Gen Z expects instant answers. If a student has a question about a deadline at 11 PM, they won't wait for your office to open at 9 AM—they will panic or flood your inbox. CampusAlly's Helpdesk isn't just a script; it's a context-aware AI connected to your ERP that provides personalized, accurate answers instantly.

Capabilities

💬 Natural Language (NLP) 📱 WhatsApp Integrated 💳 Fee Status Lookup 🙋 Human Handoff

Admissions & Enrollment

Admissions

The 24/7 Counsellor

Capture leads while you sleep.

  • Eligibility Checker: Prospective students can ask, "Can I apply for B.Tech with 70%?" and the bot checks criteria to answer instantly.
  • Document Guide: Automatically answers queries like "What documents do I need?" with a downloadable checklist.
  • Application Status: Applicants enter their ID, and the bot pulls real-time status (e.g., "Under Review," "Accepted") from the CRM.
WhatsApp

Omnichannel Support

Be where the students are.

  • WhatsApp API: Don't force students to download an app. Our bot lives in their WhatsApp contact list.
  • Website Widget: A floating chat bubble on your university homepage handles visitors before they bounce.
  • Voice Integration: (Enterprise) Integration with IVR systems to handle basic phone queries via voice synthesis.

Current Student Services

ERP Connected

Personalized Responses

It knows who it's talking to.

  • Fee Lookup: Upon authentication, a student can ask "How much do I owe?" and the bot retrieves the exact pending balance from the Finance module.
  • Exam Schedules: "When is my Python exam?" triggers a lookup of that specific student's registered courses and timetable.
  • Certificate Requests: Students can request Bonafide or Transfer Certificates directly in the chat, triggering a workflow for the admin.
Escalation

Smart Escalation

Humans handle the edge cases.

  • Sentiment Analysis: If a student uses frustrated language (e.g., "Urgent," "Mistake"), the bot prioritizes the ticket.
  • Live Agent Handoff: If the bot cannot answer after two attempts, the chat is seamlessly transferred to a staff member's dashboard.
  • Ticket Generation: Outside office hours, complex queries are automatically converted into Helpdesk Tickets with transcripts attached.

Administrative ROI

Analytics

Query Analytics

Understand what students want.

  • Trend Spotting: Is everyone suddenly asking about "Bus Route 5"? Maybe there's an issue you need to fix.
  • Deflection Rate: Track exactly how many hours of staff time were saved by the bot handling routine queries.

Context-Aware Conversations

More than just keywords.

STUDENT
"When is the deadline?"
CAMPUSALLY BOT
"The deadline for Semester Fees is Oct 15th.
The deadline for Exam Registration is Nov 1st.
Which one are you looking for?"

Why AI beats FAQ Pages

Feature Static FAQ Page CampusAlly AI Bot
Experience Search & Scroll (Frustrating) Conversational (Instant)
Personalization Generic Info "Your fee is $500"
Data Collection Passive Captures Leads & Phones
Availability 24/7 24/7 + Proactive Nudges

Chatbot FAQ

Do we need to code the responses?

No. We provide a "Knowledge Base" builder. You simply upload your PDF handbooks or paste your website URL, and the AI ingests the information to train itself.

Does it support multiple languages?

Yes. The bot auto-detects language and can converse in English, Spanish, French, Hindi, and 50+ other languages, making it ideal for international students.

Is student data secure?

Absolutely. The bot operates within your private cloud instance. Personal data (like grades or fees) is only revealed after the student authenticates via OTP or Student Login.

Unclog your phone lines.

Let AI handle the routine, so you can handle the important.

Admissions CRM • Dropout Prediction • LMS Integration