Grievance Redressal System

Identity-Masked Reporting

Remove the fear of retaliation to uncover genuine issues.

• Double-Blind Chat: Students communicate with the committee via a unique Case ID, keeping PII hidden.
• Evidence Upload: Securely upload photos, screenshots, or audio recordings as proof of harassment or ragging.
• Psychological Safety: Encourages reporting of sensitive issues before they become PR crises.

Anti-Ragging Workflows

Instant action for high-priority safety threats.

• SOS Routing: "Ragging" category tickets bypass standard queues and instantly notify the Dean/Squad.
• SMS/Email Blast: Sends emergency notifications to the Anti-Ragging Committee members immediately.
• Geo-Tagging: Mobile reporting captures location data to help squads identify the incident spot.

Auto-Escalation Matrix

Eliminate administrative bottlenecks automatically.

• SLA Monitoring: Define timelines (e.g., 24h for safety, 7 days for academic) for every category.
• Auto-Escalation: If a Nodal Officer fails to respond, the system escalates the ticket to the Principal.
• The "Nudge" System: Proactive reminders sent to officers before an SLA breach occurs.

Ombudsman & Appeals

Direct access for unresolved disputes as per regulations.

• Appeal Workflow: If a student rejects the committee's decision, they can click "Appeal to Ombudsman."
• Read-Only Dossier: The Ombudsman gets full access to the case history and evidence without admin interference.
• External View: Dedicated login portal for external Ombudspersons appointed by the university.

Forensic Audit Trails

Your defense during legal or accreditation inquiries.

• Immutable Logs: Every status change, note, and file view is timestamped and cannot be deleted.
• NAAC Reports: Generate one-click PDF reports formatted for accreditation submissions.
• Committee Minutes: Record meeting minutes directly within the ticket for a complete legal trail.

Multi-Channel Alerts

Keep stakeholders informed, wherever they are.

• Status Updates: Students get real-time updates (e.g., "Inquiry Started") via App and Email.
• Confidentiality: Sensitive alerts do not reveal names in subject lines or SMS previews.
• Dashboard: A centralized view for the Principal to see pending vs. resolved cases at a glance.