Retire the lift notice board.
Retire the society WhatsApp group.

RWA communication software is a dedicated multi-channel broadcast platform for Indian housing societies and apartment owners' associations. It replaces ad-hoc WhatsApp groups with a single composer that fans out a notice over three channels — WhatsApp Business API utility messages, TRAI DLT-registered SMS, and in-app push notifications — while keeping each resident's personal phone number hidden from every other resident. EstateDeck's Communication Suite adds block-level targeting, per-flat read receipts, scheduled and recurring publishing, informal polls, and moderated community forums.

Yes — provided the society's SMS sender header and content templates are registered on the TRAI Distributed Ledger (DLT) platform under the TCCCPR 2018 regulations. EstateDeck handles this on behalf of the society: Principal Entity registration takes 2–5 business days, individual content-template approval takes 1–48 hours. Since 6 May 2025, every approved header carries a suffix denoting message type — -T for transactional, -P for promotional, -S for service / explicit consent, and -G for governmental. EstateDeck auto-applies the right suffix per notice category. Non-compliance attracts ₹10 lakh per violation, ₹50 lakh for repeated breaches.

Yes. EstateDeck's targeting engine slices your resident database by block, wing, tower, owner vs tenant, dues-paid vs dues-pending, parking vs no-parking, or any custom segment. A water-shutdown notice for Block B reaches the 64 flats in Block B — without notifying the rest of the society. The targeted segment is computed live from the unit database, so the right notice goes to the right people every time.

After publishing, the Read Receipt dashboard shows per flat which residents opened the notice in the EstateDeck app (in-app push channel). For the WhatsApp Business channel, delivered and read status comes back per resident from Meta. SMS does not return read receipts (it's a fire-and-forget channel under TRAI rules). The Honorary Secretary can fire a one-click follow-up that targets only the flats that haven't opened the notice — without spamming residents who already read it.

Yes. Your society maintains its own WhatsApp Business account on its own Meta tenant — Databus is a registered Meta Business Solution Partner that connects the EstateDeck composer to your WhatsApp Business API account. Business Verification requires the society's PAN + GSTIN or 12A registration + address proof. Utility-category templates (notices, reminders, alerts) get approved typically within minutes. India utility-message pricing transitioned to per-message rates on 1 July 2025; refer to Meta's published rate card for current per-message economics.

Yes — and EstateDeck is built to comply. The Digital Personal Data Protection Act 2023 (Phase I notified 13 Nov 2025, full compliance deadline 13 May 2027) treats resident phone numbers as personal data requiring explicit consent. Residents opt in at onboarding for each channel — WhatsApp, SMS, and push — independently. Their phone numbers are never visible to other residents in the app, in forums, in polls, or in directory listings. Each resident can download their data (DPDP Section 11 right of access) or request erasure when they leave the society. Max penalty for non-compliance is ₹250 crore.

Polls on the Communication page are lightweight opinion-gathering tools — open to all residents (owners and tenants), used for everyday community decisions like Diwali date, gym equipment choice, or festival theme. They have no statutory standing. Formal society votes — RWA elections, AGM and EGM resolutions, MOM-binding decisions, budget approval, bye-law amendments — live in the EstateDeck Governance module, where they run as secret ballots restricted to verified primary owners with a full Cooperative Societies Act audit trail. The two features deliberately don't overlap.

Yes. When a resident raises an issue in the moderated community forum — lift not working, water seepage, security lapse — the Hon. Secretary or a building admin converts the forum post into a formal Helpdesk ticket with one click. The ticket inherits the resident's contact, unit number, photos, and timestamp. Status updates (Assigned to Vendor, In Progress, Resolved) flow back to the resident as automatic notifications. The full helpdesk workflow — SLA timers, vendor assignment, resident sign-off — lives in the Helpdesk module.

Yes. Draft a notice once and schedule it to publish at a specific date and time, or set it to recur — every 1st of the month for maintenance reminders, every Friday for housekeeping schedules, every 5th for fee due alerts. Notice templates can be saved and reused. Recurring notices honour the TRAI DLT template approval status — if a template is suspended by Meta or your DLT operator, EstateDeck pauses the recurrence and notifies the admin instead of silently failing.

The Communication module is for composed, intentional broadcasts — official notices, scheduled circulars, planned reminders. The SOS Alert system is a one-tap emergency button residents press during a real emergency — fire, medical, security threat — which fires a high-priority alert to security, the RWA committee, and pre-set emergency contacts simultaneously, with the resident's unit number and live location. SOS is fire-and-forget, one-to-many, latency-critical. Communication is composed, targeted, and tracked.