TutorDesk Assistant · Routine query auto-reply
“When's the next fee due?” “Was today's class cancelled?” “Are the mock results out?” The TutorDesk Assistant looks each one up in your live data and writes the reply. Your staff just approve and send.
A human stays in control, every message is logged, and anything unusual goes to a real person with the full context. No guessing, no off-topic chat.
No credit card needed · Part of TutorDesk.
This is retrieval from your own records plus a drafted reply a human approves — not an autonomous AI that decides things about your students. The assistant finds the fact (the due date, today's class, the published result), writes the message, and your staff send it with one tap. You can let a few purely factual queries auto-send if you want. It never invents an answer: if it isn't sure, it escalates to a person.
A routine query gets drafted and sent in seconds. An unusual one goes straight to a human.
Routine query · drafted & approved
Unusual query · escalated
Illustrative example. Amounts, names and timings are samples.
These are the repeated, factual asks a front desk fields all day. Each answer is pulled live, not from a static template.
“Did my payment go through?” “When's the next instalment?” Answered from live fee records, with a UPI link or receipt on request.
“What time is Physics today?” “Was it cancelled?” Read straight from the live schedule, including substitutions.
“Are the mock results out?” “What's my rank?” Answered the moment a teacher publishes in the test module.
“Where are this week's notes?” Points students to the right item in their batch's LMS — it locates, it doesn't teach.
It reads your existing fees, timetable, results and material, so answers always reflect the current state.
Pick what auto-sends vs needs a one-tap approval, route escalations, and switch it off per student or during a mock test.
Students and parents ask in the app or on WhatsApp; the assistant drafts, staff send, and unusual asks go to a human.
Being clear about the edges matters — especially for a tool students use.
The assistant reads from other modules to answer questions — but each of those modules owns its own job:
A generic AI chatbot can't see your fees, timetable or results — so it can't answer the questions your parents actually ask.
| What matters | TutorDesk Assistant | Generic AI chatbot |
|---|---|---|
| Fee & due-date answers | Reads your live fee records | No access to your fee data |
| Timetable & result answers | Live schedule & published results | Can't see your batches or marks |
| Human control | Drafts; staff approve in one tap | Sends whatever it generates |
| Data scoping | Each parent sees only their child | No concept of who's asking |
| Oversight | Full logs for admin & tutors | Private — no institute visibility |
| Stays in scope | Account queries only | Open-ended — used for anything |
“My phone used to start at 7 AM with ‘results aaye kya?’ and ‘fees kab tak?’ — fifty of them before lunch. Now the assistant writes the reply and I just glance and tap send. What sold me wasn't the speed. It's that nothing goes out unless one of us approves it, and I can read every message later.”
What coaching owners, front-desk staff and parents ask about the assistant.
It is an auto-reply helper for Indian coaching institutes. When a student or parent asks a routine question — fee status, today's class timing, a published result, or where to find study material — the assistant looks the answer up in your live TutorDesk data and drafts a reply your staff approve and send in one tap. It is not a chatbot that makes decisions on its own or teaches lessons.
By default it drafts the reply and your staff send it with one tap, so a human is always in control. You can optionally allow a few purely factual query types — like the next fee due date or today's timetable — to auto-send. Every draft and send is logged.
Routine, factual ones: fee status, dues and receipt requests; today's timetable, cancellations and substitutions; published test results and batch rank; and where to find a batch's study material. These are the repeated questions a front desk fields all day, and the assistant answers them instantly from live data.
No. The assistant only handles routine information queries — it does not tutor, explain concepts, or answer academic doubts. Teaching stays with your teachers. Tracking which chapters a batch has covered against the JEE/NEET/CBSE syllabus is a separate feature, the lesson planner.
It reads from your own live TutorDesk records rather than static templates or the open internet. If the timetable changes or a result is published, the next answer reflects that immediately. It does not invent information; if it doesn't have the answer, it escalates to staff.
Yes, through the parent app and WhatsApp. Parent replies are scoped strictly to their own child's data — fee status, schedule and latest result — so they cannot see any other student's information.
It escalates to a human staff member with the full conversation attached — so for a fee-extension request, a complaint or a batch-transfer ask, your staff pick up the thread without making the person repeat themselves. Every escalation is logged with a timestamp.
The assistant stays within institute and account queries; it does not hold open-ended or social conversation. Admins and tutors can read the full log for any student at any time, and the assistant can be disabled per student or during set time windows, such as the duration of a live mock test.
Yes. It understands and answers routine queries in Hindi, which helps SSC, UPSC, banking and State Board centres where students and parents often prefer Hindi for everyday communication.
It is part of TutorDesk rather than a separate product. TutorDesk uses per-active-student pricing with no large upfront fee — see the pricing page for current plans.
Each owns its own job — the assistant just answers questions about them.
See the assistant answer real fee, timetable and result questions from live data — with your staff approving each send — in a 20-minute demo on your own setup.
Part of TutorDesk · Built in Chennai for India · No credit card needed.
